Cookie Policy

Introduction

This Cookie Policy explains how Invox (“we,” “our,” or “us”) uses cookies and similar technologies when you use our invoicing application and related services (collectively, the “Service”). This policy explains what these technologies are, why we use them, and your rights to control our use of them.

By continuing to use our Service, you consent to our use of cookies as described in this Cookie Policy.

What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website or use an application. They are widely used to make websites and applications work more efficiently and to provide information to the owners of the site or app.

Cookies contain information that is transferred to your device's hard drive. They help us recognize your device and store some information about your preferences or past actions.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the operation of our Service. They enable core functionality such as:

• User authentication and account access
• Security and fraud prevention
• Session management
• Load balancing and service stability
• Remembering your privacy preferences

These cookies cannot be disabled as they are essential for the Service to function properly.

Functional Cookies

These cookies enhance the functionality of our Service and make it more convenient for you to use. They help us:

• Remember your settings and preferences
• Auto-fill forms with previously entered information
• Provide customized content and features
• Remember your language and region preferences
• Save your invoice templates and customizations

Analytics Cookies

These cookies help us understand how users interact with our Service by collecting and reporting information anonymously. They help us:

• Analyze user behavior and usage patterns
• Count visits and traffic sources
• Measure and improve the performance of our Service
• Identify which features are most popular
• Understand how users navigate through our app

Performance Cookies

These cookies collect information about how you use our Service to help us improve its performance. They help us:

• Monitor page load times and response speeds
• Identify and fix technical issues
• Optimize our Service for better user experience
• Test new features and improvements

Third-Party Cookies

We may use third-party services that place cookies on your device. These services help us provide and improve our Service. Third-party cookies may be used for:

Analytics Services

• Google Analytics: Helps us understand user behavior and improve our Service
• Other Analytics Tools: Additional tools for measuring app performance and usage

Support and Communication

• Customer Support Tools: Enable chat support and help desk functionality
• Email Services: Facilitate invoice delivery and app notifications

Infrastructure Services

• Content Delivery Networks (CDN): Improve app loading speeds
• Cloud Hosting Services: Ensure reliable service delivery

These third-party services have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they use cookies.

How Long Do Cookies Last

Session Cookies

These cookies are temporary and are deleted when you close your browser or end your app session. They are used for essential functions like maintaining your login status during your visit.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They may last for:

• Short-term (1-30 days): User preferences and settings
• Medium-term (30 days - 1 year): Analytics and performance data
• Long-term (1-2 years): Security and fraud prevention

Your Cookie Choices

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete existing cookies
• Block some or all cookies
• Set preferences for specific websites

Please note that disabling certain cookies may affect the functionality of our Service.

Cookie Preferences

You can manage your cookie preferences for our Service through our cookie consent banner or by visiting our cookie settings page. You can:

• Accept or reject non-essential cookies
• Change your preferences at any time
• View detailed information about specific cookies

Opt-Out Links

For third-party analytics cookies, you can opt out directly:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Other Services: Check the privacy policies of specific services for opt-out instructions

Mobile App Cookies

If you use our mobile application, we may use similar technologies to cookies, including:

• Local Storage: Store app preferences and settings
• Device Identifiers: Unique identifiers for analytics and performance
• App Analytics: Usage tracking within the mobile app

You can manage these through your device settings or app preferences.

Updates to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the “Last Updated” date at the top of this policy
• Notify you of significant changes through our Service
• Request renewed consent where required by applicable law

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

More Information

About Cookies

For more information about cookies in general, you can visit:

• All About Cookies
• Cookiepedia

Data Protection

For information about how we handle your personal data, please see our Privacy Policy. Cookie data is processed in accordance with our privacy practices and applicable data protection laws.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

For specific questions about cookies and data protection, you can also reach out to our Data Protection Officer at dpo@invox.com.